Booking and travel help
LimoStar Booking and Travel FAQs
Practical answers about booking requests, quotes, payment, airport waiting, Meet & Greet, vehicles and changes.
Start with the right page
This page answers questions that apply across several LimoStar services. For detailed planning, use the specialist service or passenger guide.
Your confirmed instructions take priority
Airport, event and group arrangements can vary with the vehicle, terminal and access rules. Follow the final instructions issued for your booking if they differ from general guidance on this page.
Frequently asked questions
These answers are also the source used for this page's structured FAQ data.
Is an online booking automatically confirmed?
No. Your submission is a booking request. LimoStar reviews availability, vehicle fit and final pricing before confirming it.
Do I pay when I submit a booking request?
No. Payment is not required just to submit the request. LimoStar sends a secure payment link later when payment is required.
What should I provide for an accurate quote?
Provide the pickup, destination, date, time, passengers, luggage, flight number when applicable, all planned stops and any child-seat or access needs.
How much complimentary waiting time is included?
Domestic airport arrivals include 30 minutes, international airport arrivals include 60 minutes, and non-airport address pickups include 15 minutes. Additional waiting may be charged.
Where do I meet the chauffeur at Melbourne Airport?
For a standard Meet & Greet arrival, the chauffeur meets you in the terminal arrivals area with the passenger or booking name. Final instructions for your booking take priority.
What happens if my flight time changes?
LimoStar uses the flight details supplied to help plan the pickup. Keep the team informed of major itinerary changes and keep your phone switched on after landing.
How do I choose between a V-Class and Sprinter?
Send the passenger count, luggage, child-seat needs, route and access details. LimoStar reviews the suitable vehicle rather than relying on seat count alone.
Is a Sprinter airport Meet & Greet handled differently?
It can be. Airport rules may require the Sprinter driver to remain with the vehicle, so separate Meet & Greet staff can require a tailored arrangement and quote.
Can I change a confirmed booking?
Contact LimoStar as soon as possible. Timing, route, passenger, luggage or service changes can affect availability and final pricing.
Should I book online or contact LimoStar?
Use online booking for a straightforward journey. Contact LimoStar for groups, events, tours, multiple vehicles, changing schedules or access and luggage questions.
When to contact the team
Contact LimoStar for multiple vehicles, event manifests, private tours, changing corporate schedules, oversize luggage, access needs or an airport group requiring Meet & Greet support.
Include in the message
- Date, time, pickup and destination
- Passengers, luggage and child-seat needs
- Flight number when applicable
- All stops, fixed appointments and organiser contact
Still need a specific answer?
Send the journey details so the team can answer in the context of the actual booking.