Who We Are

This website is operated by PC Home Pty Ltd (ABN 54 622 638 546).

Limostar Chauffeur Cars and Mei Tour are registered business names of PC Home Pty Ltd.

PC Home Pty Ltd provides pre-booked commercial passenger vehicle services in Victoria under the registered business names Limostar Chauffeur Cars and Mei Tour.

PC Home Pty Ltd is a registered Booking Service Provider (BSP). Vehicles used to provide commercial passenger vehicle services are required to hold CPV registration, and drivers are required to hold a Driver Accreditation Certificate.

Driver, vehicle and Booking Service Provider details can be checked through the CPV Public Register operated by Safe Transport Victoria.

Our website address is limostar.com.au.

Information We Collect

We may collect personal information that is reasonably necessary to respond to enquiries, prepare quotes, confirm bookings and provide transport services.

This may include:

• Your name
• Phone number
• Email address
• Pickup and drop-off locations
• Flight number, airline and airport terminal details
• Hotel, accommodation or event venue details
• Booking date and time
• Passenger numbers and luggage details
• Vehicle preference or service type
• Special requests, such as child seats, accessibility needs or additional stops
• Billing, invoice and payment-related information
• Messages sent through our website, email, phone, SMS or other communication channels

We do not usually collect sensitive personal information unless it is reasonably necessary for the service you request, such as accessibility needs or safety-related travel requirements.

How We Use Your Information

We use personal information to:

• Respond to enquiries and quote requests
• Create, confirm and manage bookings
• Allocate suitable vehicles and drivers
• Communicate pickup details, driver details and booking updates
• Monitor flight arrival information where flight details are provided
• Process payments, invoices and receipts
• Provide customer support
• Handle changes, cancellations, lost property or service issues
• Maintain business, tax, insurance, safety and operational records
• Improve our services, website and booking experience

Contact Forms and Booking Enquiries

When you submit a contact form, quote request or booking enquiry through our website, we collect the information you provide so we can respond to your request and manage your booking.

We may keep enquiry and booking messages for customer service, business record-keeping, insurance, tax and operational purposes.

We do not use contact form submissions to send unrelated marketing unless you have agreed to receive that communication or it is otherwise permitted by law.

Cookies and Website Data

Our website may use cookies and similar technologies to support website functionality, security, performance, caching and user experience.

Cookies may collect technical information such as browser type, device information, pages visited, time spent on the website and general usage patterns.

You can usually adjust cookie settings through your browser. Some website features may not work properly if cookies are disabled.

Analytics

We may use analytics tools to understand how visitors use our website and to improve website performance, content and user experience.

Analytics information is generally used in an aggregated form and may include pages visited, general location, device type, browser type and referral source.

Comments and Media Uploads

Our website does not normally allow public comments from visitors.

Customers do not normally upload public media files to our website. If you send images, documents or other files to us directly in relation to a booking or enquiry, we will use them only for the purpose for which they were provided.

Who We Share Information With

We only share personal information where it is reasonably necessary to provide our services, operate our business, or comply with legal obligations.

We may share relevant information with:

• Assigned drivers or contracted chauffeurs
• Booking, dispatch, email, calendar, website hosting or customer management systems
• Payment processors or payment service providers
• Corporate clients, travel organisers or booking partners where they arrange transport on behalf of passengers
• Professional advisers, insurers or service providers where reasonably required
• Government, regulatory or law enforcement bodies where required by law

Drivers and contractors only receive the information needed to complete the booking safely and professionally.

Payment Information

Limostar Chauffeur Cars may collect billing information needed to issue invoices, receipts or payment requests.

Where online card payment is available, payment details may be processed securely by a third-party payment provider. Limostar Chauffeur Cars does not store full credit card details on our website.

We do not currently operate a WooCommerce online store on this website.

Where Your Data May Be Sent

Some service providers used by our website or business systems may store or process information outside Australia. This may include website hosting, email, analytics, payment processing, booking, calendar or cloud-based service providers.

Where we use third-party service providers, we expect them to handle personal information securely and only for the purpose of providing their services to us.

How Long We Keep Information

We keep personal information for as long as reasonably necessary for the purpose it was collected, including providing services, managing bookings, responding to enquiries, handling disputes, meeting tax and accounting requirements, insurance purposes and complying with legal obligations.

Booking, invoice and transaction records may be retained for business and legal record-keeping purposes.

When information is no longer required, we will take reasonable steps to securely delete or de-identify it.

How We Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This may include access controls, secure website systems, password protection, limited access to booking information, and using reputable service providers for website, email, payment and business systems.

No online system is completely risk-free, but we aim to use appropriate systems and processes to protect the information we hold.

Data Breach Procedures

If we become aware of a data breach or suspected data breach involving personal information, we will take reasonable steps to assess the issue, reduce potential harm and take appropriate action.

Where required by Australian law, we will notify affected individuals and the relevant authority.

Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access to personal information.

Automated Decision-Making

We do not use personal information for automated decision-making that has a legal or similarly significant effect on customers.

Industry and Operational Records

PC Home Pty Ltd operates pre-booked commercial passenger vehicle services in Victoria under the registered business names Limostar Chauffeur Cars and Mei Tour.

We may keep booking, driver, vehicle, safety, insurance, payment and operational records where reasonably necessary for business, regulatory, insurance, safety or legal purposes.

Where relevant, driver accreditation, vehicle CPV registration and Booking Service Provider details may be checked through the CPV Public Register operated by Safe Transport Victoria.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business systems, services or legal requirements.

The updated version will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Limostar Chauffeur Cars through our website contact page.

Website: limostar.com.au